Frequently Asked Questions
Have a question? Look no further!
Frequently Asked Questions
We specialize in residential and small office cleaning, offering a range of services including regular cleanings, window cleaning (tilt-in only), oven cleaning, and inside refrigerator cleaning. We also provide specialized services like post-construction cleaning, move-in/move-out cleaning, event cleaning, and Airbnb/Vrbo turnover cleans.
Scheduling with T.L.C. Home Services is easy. You can call our office, book online, or send us an email. We’ll work with you to find a time that suits your schedule, whether it’s a one-time service or setting up a recurring cleaning plan.
Yes, T.L.C. Home Services offers one-time cleaning services for those who need a thorough clean without committing to recurring services. Whether it’s before a special event or just because, we’ve got you covered.
Absolutely! We understand that our clients have busy schedules, so we offer both morning and afternoon cleaning appointments. You can choose the time that works best for you.
Yes, we offer discounts on our recurring cleaning services. Additionally, our exclusive Customer Loyalty Program provides our recurring customers with deep discounts and opportunities to receive free cleaning packages as a thank you for their continued support.
We use high-quality, environmentally-friendly cleaning products that are safe for both pets and children. If you have any specific preferences or sensitivities, let us know, and we can tailor our products to your needs.
We recommend clearing any clutter from surfaces and floors to allow our team to clean efficiently. If you have specific instructions or areas you’d like us to focus on, just let us know ahead of time.
No, you don’t need to be home. Many of our clients provide us with access to their home or office, and we ensure everything is securely locked up when we leave. If you prefer to be present, we’ll gladly work around your schedule.
Yes, T.L.C. Home Services is fully insured and bonded, giving you peace of mind knowing that your property is protected. Additionally, we are registered with the town of Sturbridge, where our home base is located.
Yes, at T.L.C. Home Services, the safety and security of our clients are our top priority. All our employees undergo thorough criminal background checks to ensure you can trust the professionals entering your home or office.
We assign a regular cleaning team to your home or office whenever possible, so they become familiar with your preferences and expectations. We also perform regular quality checks to ensure our high standards are consistently met.
At T.L.C. Home Services, we stand by the quality of our work. If you’re not 100% satisfied with our cleaning, we’ll come back to correct any issues at no additional cost to you.
We aren’t the cheapest in town, but we believe in delivering the best customer service and highest quality cleaning. When you choose T.L.C. Home Services, you’re investing in a service that cares about your home as much as you do.
We take great care when cleaning your home, but if something does get damaged, we are fully insured and will take responsibility for any repairs or replacements needed.
We believe in giving back to the community that supports us. T.L.C. Home Services proudly provides free cleaning services to cancer patients, helping ease their burdens during difficult times. We are committed to making a positive impact in the communities we serve.
Our Spring and Fall Deluxe Cleanings are designed to give your home a deep, thorough clean at the start of each season. This service includes tasks like detailed dusting, baseboard cleaning, and window cleaning, leaving your home fresh and spotless.
Yes, we offer gift certificates for any of our services. They make great gifts for holidays, birthdays, or just to show someone you care.
We strive to accommodate last-minute or emergency cleaning requests whenever possible. Give us a call, and we’ll do our best to arrange a cleaning as soon as we can.
We understand that plans can change. If you need to reschedule or cancel an appointment, simply contact us at least 24 hours in advance, and we’ll accommodate your request without any hassle.
