FAQs Archive - Page 2 of 3 - TLC Home Services LLC

Q: Do I need to be home during the cleaning?

No, you don’t need to be home. Many of our clients provide us with access to their home or office, and we ensure everything is securely locked up when we leave. If you prefer to be present, we’ll gladly work around your schedule.

Q: Do you conduct criminal background checks on your employees?

Yes, at T.L.C. Home Services, the safety and security of our clients are our top priority. All our employees undergo thorough criminal background checks to ensure you can trust the professionals entering your home or office.

Q: How do you ensure consistency in your cleaning services?

We assign a regular cleaning team to your home or office whenever possible, so they become familiar with your preferences and expectations. We also perform regular quality checks to ensure our high standards are consistently met.

Q: What is your satisfaction guarantee?

At T.L.C. Home Services, we stand by the quality of our work. If you’re not 100% satisfied with our cleaning, we’ll come back to correct any issues at no additional cost to you.

Q: Are you the cheapest cleaning service in town?

We aren’t the cheapest in town, but we believe in delivering the best customer service and highest quality cleaning. When you choose T.L.C. Home Services, you’re investing in a service that cares about your home as much as you do.

Q: What happens if something is damaged during a cleaning?

We take great care when cleaning your home, but if something does get damaged, we are fully insured and will take responsibility for any repairs or replacements needed.

Q: How does T.L.C. Home Services give back to the community?

We believe in giving back to the community that supports us. T.L.C. Home Services proudly provides free cleaning services to cancer patients, helping ease their burdens during difficult times. We are committed to making a positive impact in the communities we serve.

Q: What are your Spring and Fall Deluxe Cleaning services?

Our Spring and Fall Deluxe Cleanings are designed to give your home a deep, thorough clean at the start of each season. This service includes tasks like detailed dusting, baseboard cleaning, and window cleaning, leaving your home fresh and spotless.